CULTURE OPS

your mission-ready multicultural unit.

your mission-ready multicultural unit.

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STRATEGIC INTEL. CREATIVE FIREPOWER.
CULTURAL PRECISION.

The special-forces TEAM your brand calls in
TO win ON the multicultural frontlinES.

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The SQUAD

Your team is under pressure to move fast, stay relevant, and never miss culturally. But the reality is clear: resources are stretched, recruiting the right multicultural talent takes time, and the risk of cultural misfires is high. Deadlines don’t wait, and neither does culture.

That’s why you need a mission-ready squad: senior-only specialists who embed seamlessly, gather intel, and execute with precision. No overhead. No delays. No wasted shots.

With Culture Ops, you gain strategy that cuts through complexity, creative firepower designed for diverse audiences, and cultural intelligence that neutralizes risks before they become headlines.

The result is faster deployment, sharper strategy, and measurable growth. Exactly what your brand needs to win in the cultural arena. Much of our work is classified, shared only with proper clearance. We protect client confidentiality as fiercely as we protect cultural integrity.

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Martin Serra
Creative Ops Officer / Copy

Felipe Diaz-Arango
Strategy Intelligence Officer

Joel Arzu
Creative Ops Officer / Art & Design

MISSION PACKAGES

Built to deploy inside any ad agency, in-house team, or marketing department, whether building from scratch, scaling what’s in motion, or course-correcting along the way.

  • Objective: Gather deep multicultural audience insights and build a clear path for launching into new multicultural markets.

    Ideal For:
    Brands preparing to enter or re-engage with multicultural markets
    such as Latino, Black, Asian American, LGBTQ+, or Gen Z segments.

    What’s Included:

    • Cultural Readiness Audit (review of brand, messaging, and creative assets)

    • Competitive & cultural landscape scan

    • Audience insights & tensions report

    • Risk assessment (blind spots, potential backlash triggers)

    • Market reconnaissance: audience size, behaviors, cultural drivers

    • Competitive intel on other brands targeting the same audience

    • Positioning and messaging map for market entry or re-engaging

    • High-level campaign roadmap

    Timeline:
    3–6 weeks

    Investment Range:
    $30K–$60K

  • Objective: Develop culturally resonant creative concepts and messaging.

    Ideal For:
    Campaigns that need fresh multicultural creative or in-culture adaptation of existing work.

    What’s Included:

    • Strategic brief informed by cultural intel

    • 2–3 campaign platforms/concept directions

    • Sample executions (copy, visuals, social content ideas)

    • Internal alignment session to refine direction

    Timeline:
    4–6 weeks

    Investment Range:
    $30K–$60K

  • Objective: Plug in as your temporary multicultural department.

    Ideal For: Brands without an internal multicultural team but needing one up to 6 months.

    What’s Included:

    • Dedicated strategist, and creative team, embedded with your team

    • Weekly cultural intel drops & creative QA

    • Concept development and production oversight

    • Ongoing cultural counsel during campaign execution

    Timeline:
    Monthly retainer

    Investment Range:
    $25K–$40K/month

  • Objective: Respond fast to cultural moments or high-stakes campaign needs.

    Ideal For:
    Social teams, PR moments, or marketing tied to real-time events.

    What’s Included:

    • 24–72 hour creative turnaround from the moment we are briefed

    • On-the-fly cultural vetting of concepts

    • Social-first creative and copywriting

    • Quick-strike production solutions

    Timeline:
    24-72 hrs.

    Investment Range:
    $10K–$30K per engagement

  • Objective: Equip internal teams to think and create with a multicultural mindset.

    Ideal For:
    Marketing, creative, and comms teams wanting to avoid cultural misfires.

    What’s Included:

    • Half-day or full-day cultural fluency workshop

    • Real brief “war game” to test strategies in-market

    • Do’s/Don’ts playbook tailored to your brand

    • Ongoing access to Cultural Ops Q&A for 1 full year post-training

    Timeline:
    One-day

    Investment Range:
    $8K–$20K

  • Objective: Fix campaigns in trouble before launch or in market.

    Ideal For:
    Brands facing backlash risk or poor multicultural reception.

    What’s Included:

    • Immediate cultural risk assessment

    • In-market audience feedback review

    • Creative rework or transcreation

    • Guidance on re-launch strategy

    Timeline:
    Emergency engagement

    Investment Range:
    $25K–$50K

  • Objective: Ensure your messaging translates and resonates without losing impact.

    Ideal For:
    Brands needing bilingual or multilingual executions.

    What’s Included:

    • Strategic assessment of your current campaign

    • In-language adaptation (not just translation) of campaigns

    • Tone and meaning preservation in multicultural contexts

    • Naming vetting for cultural appropriateness

    • Transcreation for social, digital, and broadcast content

    Timeline:
    Ongoing or project-based

    Investment Range:
    $10K–$20K

  • Objective: Develop and oversee culturally resonant video or audio content from concept to final delivery.

    Ideal For:
    Brands that already have a production pipeline but need expert oversight to ensure their content is culturally fluent, emotionally engaging, and mistake-proof.

    What’s Included:

    • Script development or creative adaptation for TV, radio, digital, or social

    • Casting and talent direction with a multicultural lens

    • Director, VO, and music supervision to ensure cultural authenticity

    • On-set or in-studio supervision by Cultural Ops team

    • Post-production oversight (edit, VFX, audio mix, cultural QA)

    • Final creative review to guarantee relevance and resonance

    Timeline:
    Up to 8 weeks

    Investment Range:
    Scaled by length/complexity of production + Traveling Costs

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Our FIELD EXPERIENCE

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CULTURE OPS

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